Help for iPhone, iPad, and Mac.
Use this form for help or privacy questions. Do not send PDFs, signatures, passwords, or sensitive information.
Include app version/build, system version, iPhone/iPad model or Mac device type, file source, and a description. Do not send confidential documents or real signatures. Use a test sample or an image you review before sending.
Check that it is a valid PDF. Protected files require the password and appropriate permissions. A damaged file may fail to open; try another viewer and do not send a sensitive file to support.
On iPhone/iPad, export and choose a sharing destination. On Mac, save the finished PDF or use sharing. A .pdsp project is for continuing edits, not a copy with hidden content removed.
Open Pro on iPhone/iPad or Full Unlock on Mac, then Restore Purchases using the purchasing Apple Account. The apps’ purchases are separate. Eligible Family Sharing entitlements depend on Apple and product settings.
Apple shows eligibility for a trial, its duration, and the following price before confirmation. Changing plans does not guarantee another trial. Mac uses a one-time purchase, not a subscription.
The app does not upload your document to a server we operate for processing. It may leave your device when you choose cloud storage, sharing, or a support attachment. Font downloads do not send your document or its text.
A visual mark on the page, not a digital-signature certificate or identity verification.
Arabic and English interfaces are provided. Font matching depends on the document and available fonts. Exact matching or correct extraction of every Arabic text output is not guaranteed. See the privacy policy’s font section for differences in downloads and storage between platforms.
The iPhone edition supports iPad under the eligible Apple Account purchase. This does not include the Mac purchase.
A project keeps the original and editable additions and may open without a password even when the source was protected. Send the finished PDF, not the project, when hiding content. Projects using newer features may require a newer app.
Signing, merging, and organizing pages are always free with no limit, and so is exporting any document with only signatures on it. The other tools are free for 5 documents, then Full Unlock opens them in one purchase (SAR 49.99 on the Saudi App Store). A document counts once, however often you save, share, or print it, and saving a project never counts.
Print from the File menu or with ⌘P. Printing counts like exporting: a document with only signatures is free, and one with text, a date, or a cover counts toward the free exports.
Select several PDFs in Finder, choose Open With, then Private PDF Signer, and the app offers to merge them.
Full Unlock supports Family Sharing. Restore it from the Full Unlock sheet with the Apple Account used for the purchase.
